Services
Customer support, done inside your tools
We work in your helpdesk, follow your policies and write in your brand voice. Your customers should not notice a change, except faster replies.
What we cover
- Email and helpdesk tickets. Account and order questions, returns, refunds, product questions and complaints.
- Live chat. Pre-sales questions and help when customers are ready to buy, in the hours you choose.
- Social inbox and reviews. Instagram and Facebook messages and comments, and replies to public reviews.
- Phone support. Inbound calls on orders, delivery, returns and complaints, plus call-backs and escalations, handled by trained voice agents.
- Peak-season and out-of-hours cover. Extra capacity for sales periods, plus evenings, weekends and public holidays.
Any hours you need
We agree your hours on a discovery call. Daytime, evenings, overnight, weekends and public holidays can all be staffed, and the price reflects the shift.
Tools we work in
We can work inside the helpdesk and platforms you already use, such as Shopify, WooCommerce, Gorgias, Zendesk, Freshdesk or Re:amaze. If you use something else, tell us and we will confirm before you commit.
How pricing works
Most clients take dedicated seats at a flat monthly fee, so your costs are predictable. Each seat is a trained agent working set hours on your account. Voice seats are quoted separately from written-channel seats. For peaks, we can also quote hourly cover. Overtime and out-of-hours work are agreed and priced up front.
We quote per project because volumes, hours and channels differ. Send us a short description of your support and we will come back with a clear number.
Good fit
- Brands whose support volume is growing faster than the team.
- Brands that need cover outside their own office hours, without hiring night staff.
- Seasonal sellers who need dependable extra capacity for Black Friday and Christmas.
Get started
Tell us about your support
A short description is enough. We will suggest hours, team size and a pilot.