Your customers' data, handled with care

Data protection law

We work under South Africa's Protection of Personal Information Act (POPIA). Where customer data is covered by GDPR or similar laws in other regions, we sign a data processing agreement with you and work with you on any transfer safeguards those laws require.

Access control

• Every agent has an individual login. No shared accounts.
• Access is limited to the systems and data needed for the work.
• Access is removed on the day someone leaves the account.

People

• Every team member signs a confidentiality agreement and a security policy before getting access.
• Agents are trained on data handling as part of onboarding.

Working environment

• We work inside your systems. Customer data is not copied into spreadsheets or personal tools.
• Screen sharing, downloads and printing are limited to what the account needs.
• On phone work, calls are recorded and monitored only as agreed with you, and card details are not taken by voice unless secure payment tooling is in place.

Continuity

South African businesses plan for power cuts, and so do we. Backup power and a second connection option are part of how we set up every seat, so shifts keep running.