CoreCX Global in Cape Town
Customer support outsourcing for brands worldwide
A trained team in Cape Town handles your customers by phone, email, chat and social media, in the hours that suit them.
Who we are
A support team built around your customers
CoreCX Global is a founder-led customer support company in Cape Town. We give customer-facing brands around the world a trained, dependable team without the cost and delay of building one at home.
South Africa has a long-established outsourcing industry, a strong pool of English-speaking talent and a time zone that lines up with European business hours and can be staffed for the Americas and Asia-Pacific.
What you get
We deliver dependable customer support through
Cover in your hours
We agree your hours on a discovery call, including nights and weekends.
Your tools, your voice
We work inside your helpdesk and follow your policies and tone, so replies sound like you.
Reporting you can trust
Weekly numbers on response time, resolution and quality, shared plainly.
A culture of care
Customers and our own agents are treated as people first. It shows in every reply.
Channels
The right support, on the right channel, at the right time
We cover written and voice channels, in the hours that suit your customers.
Email and helpdesk
Account and order questions, returns, refunds and complaints, answered in your brand voice inside your own helpdesk.
Live chat
Pre-sales and how-to questions, and quick help when customers are ready to buy.
Social inbox and reviews
Instagram and Facebook messages and comments, plus replies to public reviews, handled the same day.
Phone support
Inbound calls on accounts, orders and bookings, plus call-backs and escalations, handled by trained voice agents.
People first, tools second
Your helpdesk and automation keep replies fast. We put real people on the conversations that need judgement, empathy and a personal touch.
Industries
Industries we support
We work with customer-facing brands of all kinds.
- E-commerce
- Retail
- Subscription services
- Travel
- Financial services
- Technology and SaaS
- Telecoms
Not on the list? Tell us about your business on a discovery call.
We can help you
Support that fits how you sell
- Get through peak season without a rushed hiring drive.
- Reply faster on every channel, including the phone.
- Cover the hours you need, day or night.
- Grow support without growing your in-house payroll.
- See exactly how your support is performing.
30-day pilot
Try us for a month with a small team
A fixed month, so you can judge the work before committing to more.
Set up and train
We agree scope, hours and price in writing, then learn your products, policies and tone of voice.
Go live
A small team handles your customers on the channels you choose, by phone, email, chat and social, for the rest of the month. You get a weekly report on response times, call handling and quality.
Review together
At day 30 we look at the numbers with you and decide whether to continue, adjust or stop.
Contact us
Tell us about your business
Every customer conversation matters. Tell us a little about yours and we will reply within one working day to arrange a 15-minute discovery call.
Prefer email? Write to hello@corecxglobal.com.