30-day pilot
Try us for 30 days with a small team
A pilot lets you judge our work on your real customer queue before you commit to more. Scope, hours and price are agreed in writing before we start.
What is included
- A small dedicated team, usually three to five agents, sized to your volume.
- Onboarding and training on your products, policies and tone of voice.
- Coverage in the hours you choose, including evenings, nights and weekends if needed.
- Voice, chat, email and social, or a mix, depending on where your customers reach you.
- A weekly report on first-response time, resolution time, quality scores and customer satisfaction.
- A review meeting at day 30 to decide what happens next.
What we need from you
- Access to your helpdesk and, where relevant, your store or booking platform.
- Your returns, refund and shipping policies, and any brand voice notes.
- One person who can answer questions during the first two weeks.
How we measure success
Before the pilot starts we agree targets with you. Typical measures are first-response time, time to resolution, quality-assurance scores on a sample of replies, and customer satisfaction where you collect it.
Book a call and we will size the pilot to your support volume, agree the hours and give you a fixed price.